The story begins just as Roger Howard arrives. He explains why he is at the Royal Palms Resort, and then begins to target Kenneth Ballard the Royal Palms' manager. After gaining access to his office, Roger finds detailed files on Xian Mei, Purna, Logan Carter, and Sam B. After going through the files, Roger hears a knock on the door. Before opening it, he begins to explain that he was looking for the bathroom. Unfortunately, after opening the door, he comes face-to-face with a female zombie there by starting the events of his tape recordings he leaves around the island that the player finds.
- Roger Howard - Investigative journalist and protagonist.
- Kenneth Ballard - Manager of Royal Palms Resort.
- Purna (mentioned) - Ex-police officer turned VIP bodyguard.
- Logan Carter (mentioned) - Former NFL player.
- Sam B (mentioned) - One-hit wonder rap artist.
- Xian Mei (mentioned) - Undercover police officer posing as resort employee.